

Upgrading Eufy's servers to improve processing capacity.Upgrading Eufy's network architecture and strengthening its two-way authentication mechanism."We are sorry we fell short here and are working on new security protocols and measures to make sure that this never happens again." "We realize that as a security company we didn't do good enough," Saxton said.

Second, log out of the Eufy mobile app and then log back in. Cloud Baby Monitor turns your iPhone, iPad, iPod touch, Android, Mac, Apple TV, and Apple Watch into an easy to use, reliable, and secure Video Baby Monitor. While Eufy has confirmed that the problem has been resolved after rolling back its servers and deploying an emergency update, the company recommends that users in the affected countries take two precautionary steps: First, unplug and then reconnect the Eufy security home base from the power outlet. The staffer reported that logging out then back in seemed to restore access to his own cameras. He indicated the following devices also were not affected: Eufy baby monitors, smart locks, alarm systems and pet care products.Ĭameras set up using Apple's HomeKit were also reportedly unaffected, according to anecdotal evidence from Eufy customers on Reddit and elsewhere.Ī staff writer at 9to5Mac confirmed his Eufy account made it appear as though he was logged in as someone else, with access to the other person's user details, recordings and live feeds. Saxton confirmed that the issue was limited to the US, New Zealand, Australia, Cuba, Mexico, Brazil and Argentina and that it did not affect European users. While the earliest reports came from Eufy customers in Australia and New Zealand, before long, US users were complaining of similar problems. According to Saxton, Eufy's engineering team first became aware of the issue around 2:30 a.m. Calling the breach a "bug," Eufy spokesman Bryan Saxton said the problem started just before 2 a.m.
